Terms of Service

1. Services

Tidy Tails Waste Solutions provides residential and commercial pet waste removal and related add-on services in supported service areas. Services may include recurring cleanup, haul away, lawn deodorizer, lawn sanitization, flea and tick lawn treatment, and other services listed on our website, invoices, or customer communications.

2. Signup and First Cleanup Offer

New residential customers may be offered a first cleanup authorization or introductory charge. The $1 first cleanup is charged per dog, capped at four dogs, when the customer signs up for an eligible recurring plan. Additional pricing, taxes, fees, or follow-up charges may apply according to the selected plan, service area, dog count, yard condition, add-ons, and billing schedule.

3. Billing and Payments

Payments are processed through Stripe or another approved payment processor. By signing up, you authorize Tidy Tails to charge the payment method on file for recurring services, add-ons, missed-payment recovery, and approved account charges. Monthly billing, plan changes, and add-on frequency may be processed according to the billing rules displayed during signup or in the customer portal.

4. Add-On Services

• Haul away is $10 for the first 2 bags and $5 for each additional bag.
• Lawn deodorizer is $14.95 per application.
• Lawn sanitization is $49.95 per treatment.
• Flea and tick lawn treatment is $64.95 per application.

Add-ons may be selected for next visit only, every visit, every other visit, or once a month. Customer selections are used to prepare future invoices and may require office confirmation.

5. Customer Responsibilities

Customers are responsible for providing accurate contact information, service address, dog count, access instructions, gate codes, pet safety notes, and yard conditions. The yard must be reasonably accessible at the scheduled service time. Locked gates, unsafe dogs, severe weather, hazardous conditions, or blocked access may result in skipped service, rescheduling, or applicable fees.

6. Scheduling and Weather

Service days and windows may vary by route density, weather, staffing, holidays, and safety conditions. Tidy Tails may reschedule or delay service when conditions make service unsafe or impractical.

7. Plan Changes and Cancellations

Plan changes requested through the office or customer portal are generally effective on the next billing cycle unless Tidy Tails confirms otherwise. Cancellation requests should be submitted before the next billing date. Charges already incurred may not be refundable except where required by law or approved by Tidy Tails.

8. Client Portal

The customer portal is for active customers only. Customers may receive a temporary password in the welcome email and may be required to change it after first login. Customers are responsible for keeping portal access private and promptly notifying Tidy Tails of unauthorized use.

9. Terms Acknowledgment

Customers may be required to scroll through, type their name, and electronically acknowledge these terms. Acknowledgment records may include name, email, IP address, timestamp, terms version, and related account identifiers. A hard copy or digital copy may be emailed to the customer.

10. Limitation of Liability

Tidy Tails will use reasonable care while performing services. To the fullest extent permitted by law, Tidy Tails is not responsible for pre-existing yard conditions, unsecured gates or pets, normal wear, hidden hazards, wildlife, weather impacts, or damages not directly caused by Tidy Tails.

11. Changes to Terms

Tidy Tails may update these terms from time to time. Updated terms may be posted on this page, sent by email, or presented in the customer portal.

12. Contact

Tidy Tails Waste Solutions
730 Peachtree Street NE, Suite #570, Atlanta, GA 30308
(404) 902-8439
info@tidytailswastesolutions.com