Privacy

Privacy Policy

Effective date: August 9, 2026

This policy is written for customer clarity and should be reviewed by legal counsel before it is treated as final legal advice.

Information We Collect

We collect information you provide through our website, signup flow, contact form, client portal, phone calls, text messages, email, payment checkout, and service communications. This may include your name, phone number, email address, service address, ZIP code, number of dogs, selected plan, selected add-ons, service notes, gate or yard instructions, billing status, and portal activity.

How We Use Information

To respond to inquiries and create customer records in our CRM.
To verify service availability, prepare pricing, schedule cleanups, and manage add-on services.
To process payments through Stripe and manage customer billing.
To operate the customer portal, including login, password changes, account updates, and service requests.
To send transactional messages such as signup confirmations, reminders, invoices, service updates, and terms acknowledgments.
To improve website performance, customer experience, marketing measurement, and business operations.

Systems We Use

Customer information may be processed in tools such as GoHighLevel, Supabase, Stripe, Netlify, analytics platforms, and communication tools used by Tidy Tails Waste Solutions. We use these systems to run the business, not to sell customer personal information.

Payment Information

Payment details are handled by Stripe. Tidy Tails does not store full credit card numbers on this website. We may store payment status, Stripe customer identifiers, invoice identifiers, card brand, and limited card details such as last four digits when needed for account support.

Cookies and Analytics

Our website may use cookies, pixels, and analytics scripts to understand visits, measure marketing performance, improve pages, and support advertising. You can control cookies through your browser settings.

Text and Email Communications

By submitting your phone number or email address, you authorize us to contact you about your inquiry, account, service, billing, portal access, and related Tidy Tails updates. Message and data rates may apply for SMS.

How We Protect Information

We use reasonable administrative, technical, and operational safeguards. Sensitive backend credentials are not intended to be stored in frontend website code. Portal sessions and payment workflows should use secure server-side handling.

Data Retention

We retain information as long as needed to provide service, manage billing, comply with legal or accounting obligations, resolve disputes, and maintain business records.

Your Choices

You may contact us to update your account information, request communication changes, or ask questions about your data. Some records may need to be retained for billing, legal, safety, or operational reasons.

Contact

Tidy Tails Waste Solutions
730 Peachtree Street NE, Suite #570, Atlanta, GA 30308
(404) 902-8439
info@tidytailswastesolutions.com