Tidy Tails Waste Solutions, LLC

Terms of Service

Effective Date: September 15, 2025

These Terms of Service (“Terms”) govern all residential pet waste removal services (“Services”) provided by Tidy Tails Waste Solutions, LLC (“Tidy Tails,” “we,” “our,” or “us”) to the customer (“Customer,” “you,” or “your”). By signing up for or using our Services, you agree to be bound by these Terms.

1. Services Covered

1.1 Residential Services

Tidy Tails provides pet waste removal and related add-on services at single-family homes, townhomes, and residential properties. Core services include:

• Routine pet waste removal (weekly, bi-weekly, or custom schedule).
• Lawn sanitization and deodorization (add-on).
• Haul-away of bagged pet waste (add-on).
• Seasonal lawn aeration & overseeding (as offered).

1.2 Patio & Balcony Club

For apartment, condo, and multi-family dwellings, Tidy Tails offers the Patio & Balcony Club, which provides:

• Waste removal from patios, balconies, and private outdoor spaces.
• Deodorization and sanitization add-ons.
• Access to member-only scheduling preferences.
• Flat monthly membership fees (see Billing Policy below).

1.3 Commercial Services

Commercial contracts (e.g., HOAs, dog parks, apartment complexes) are covered under separate service agreements. These Terms apply only to residential and Patio & Balcony Club customers unless otherwise specified.

2. Customer Responsibilities

By signing up for Services, you agree to:

• Provide safe access to all service areas on your scheduled service day. Locked gates, aggressive animals, or unsafe conditions may result in skipped service with no refund.
• Maintain yard conditions (e.g., grass height below 6 inches) so waste is visible and collectible. Excessive leaves, debris, or overgrowth may prevent complete service.
• Ensure pets are secured indoors or safely restrained during visits. Our technicians will not enter a yard if an aggressive pet is present.
• Notify us of any changes to your property (e.g., new dogs, altered yard access, renovations) that affect service.

3. Service Limitations

Tidy Tails will make every effort to provide complete cleanup, but frozen waste, tall grass, heavy leaves, or excessive buildup may prevent total removal.

• In cases of excessive accumulation (e.g., first service, multiple missed weeks, more than 2 dogs), a one-time surcharge may apply.
• Services may be delayed or rescheduled due to inclement weather, holidays, unsafe yard conditions, or route adjustments. We will notify you of changes whenever possible.
• Our services are limited to pet waste removal and related add-ons. We are not responsible for lawn mowing, general yard maintenance, or damage caused by waste already present before service.

4. Property Conditions & Liability Exceptions

Tidy Tails is not responsible for pre-existing damage to gates, fences, locks, latches, or outdoor water spigots/faucets. If further damage occurs while accessing service areas, liability remains with the Customer.

• Customers must ensure that their property, including gates and access points, is in safe working condition.

5. Safety & Dog Liability

Customers must ensure that all dogs are secured indoors or safely restrained during service.

• Tidy Tails employees will not enter a yard if an aggressive dog is present. If this occurs, the visit will be marked as completed, and no refund or credit will be issued.
• In the event of a dog bite or attack, the Customer is fully responsible for all resulting medical expenses, damages, and liability. By agreeing to these Terms, you release Tidy Tails from any and all claims arising from dog-related injuries on your property.

6. Scheduling

Service days are assigned based on your location and route optimization to reduce fuel costs and keep prices affordable.

• Customers may request preferred service days, but final assignments are determined by Tidy Tails.
• If a scheduled service is missed due to customer fault (locked gates, blocked access, aggressive pets), no refund or credit will be issued.

7. Billing Policy

7.1 Invoicing

• All invoices are generated on the 1st of every month.
• Between the 1st–3rd, invoices are corrected/updated by Tidy Tails Billing.
• On the 4th, invoices are reviewed and approved by management.
• On the 5th, final invoices are emailed to all customers.

7.2 Payment Due Dates

• All invoices are due by the 15th of each month.
• Payments not received by the 15th will incur a $10 late fee.
• Services may be suspended or terminated for accounts past due 10+ days.

7.3 Rolling Billing for New Customers

• New customers are invoiced for a prorated amount for the current month (Net 10 terms).
• Thereafter, they join the standard billing cycle with invoices due on the 15th of each month.

7.4 Payment Methods

• Accepted payment methods: debit/credit card, ACH, or other approved electronic methods.
• By providing a payment method, you authorize recurring charges until cancellation.

8. Cancellations & Refunds

Customers may cancel service with 7 days’ written notice before their next billing cycle.

• No refunds are provided for partial months or skipped services due to customer fault.
• If Tidy Tails fails to provide service for reasons within our control, we will either reschedule or provide a credit on your next invoice.

9. Insurance & Liability

Tidy Tails carries general liability insurance.

• We are not responsible for pre-existing property damage, pet-related damages, or injuries caused by unsafe yard conditions.
• Customers agree to indemnify and hold harmless Tidy Tails and its employees from claims, damages, or losses, except in cases of gross negligence or willful misconduct.

10. Communication

Official communication will be via email, text, or phone to the contact information you provide.

• You agree to keep your contact details current.
• Notices related to service changes, billing, or policy updates will be deemed delivered when sent to your provided email.

11. Changes to Terms

Tidy Tails reserves the right to update or modify these Terms at any time. Customers will be notified of significant changes at least 15 days prior to the effective date. Continued use of Services constitutes acceptance of updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

13. Contact Information

For questions regarding these Terms or your account, please contact us:

Email: info@tidytailswastesolutions.com

Telephone: (404) 902-8439

www.tidytailswastesolutions.com