Tidy Tails Waste Solutions, LLC
Terms of Service
Effective Date: January 26, 2026
These Terms of Service (“Terms”) govern all residential pet waste removal services (“Services”) provided by Tidy Tails Waste Solutions, LLC (“Tidy Tails,” “we,” “our,” or “us”) to the customer (“Customer,” “you,” or “your”). By signing up for or using our Services, you agree to be bound by these Terms.
1. Services Covered
1.1 Residential Services
Tidy Tails provides professional pet waste removal and related add-on services at single-family homes, townhomes, and residential properties. Core services include:
Routine pet waste removal (weekly, bi-weekly, or custom schedule)
Lawn sanitization and deodorization (add-on)
Haul-away of bagged pet waste (add-on)
Seasonal lawn aeration and overseeding (as offered)
1.2 Patio & Balcony Club
For apartment, condo, and multi-family dwellings, Tidy Tails offers the Patio & Balcony Club, which includes:
Waste removal from patios, balconies, and private outdoor spaces
Deodorization and sanitization add-ons
Member-only scheduling preferences
Flat monthly membership fees
1.3 Commercial Services
Commercial properties (including HOAs, apartment complexes, dog parks, and multi-family communities) are governed by separate written agreements. These Terms apply only to residential and Patio & Balcony Club customers unless otherwise stated.
2. Customer Responsibilities
By enrolling in Services, Customers agree to:
Provide safe, unobstructed access to service areas on scheduled service days
Maintain yard conditions so pet waste is visible and collectible (grass below ~6 inches)
Secure all pets indoors or safely restrained during service
Notify Tidy Tails of any changes that affect service (additional dogs, access changes, renovations)
Failure to meet these responsibilities may result in skipped service without refund or credit.
3. Service Limitations
Frozen ground, tall grass, leaves, debris, or excessive buildup may prevent full removal
Initial cleanups or properties with excessive accumulation may incur a one-time surcharge
Services may be delayed or rescheduled due to weather, holidays, unsafe conditions, or route adjustments
Tidy Tails is not responsible for lawn mowing, landscaping, or damage caused by waste present prior to service
4. Initial Cleanup & Bag Limits
4.1 Initial Cleanup Bag Allowance
Initial cleanup services include removal of up to two (2) standard contractor-grade trash bags of dog waste.
4.2 Additional Bags
If more than two bags are required, each additional bag will be billed at $5 per bag, determined at the time of service.
5. Haul-Away Service
5.1 Included Bags
Haul-away service includes up to two (2) bags of waste in the quoted price.
5.2 Additional Bags
Each additional bag beyond the included amount will be billed at $10 per additional bag.
Once haul-away service begins, all collected waste must be removed for sanitation and compliance purposes.
6. Yard Size & Pricing Adjustments
All quoted residential prices apply to yards up to 3/8 of an acre.
For larger properties, the following additional charges apply:
Tidy Tails reserves the right to verify yard size using public records, satellite imagery, or on-site assessment and adjust pricing accordingly.
7. Appointment Confirmation & Safe Entry Authorization
7.1 Appointment Confirmation
Customers must confirm all scheduled appointments via text or email when prompted. Failure to confirm may result in the service being skipped without refund or credit.
7.2 “On the Way” Confirmation
On the day of service, Customers will receive an “on the way” notification. Customers must respond confirming:
If confirmation is not received prior to arrival, the technician may mark the visit as completed or skipped due to lack of safe-entry confirmation, with no refund or credit issued.
8. Use of Outdoor Water Faucet / Spigot
By agreeing to these Terms, Customers grant Tidy Tails permission to use an outdoor water faucet/spigot when reasonably necessary to:
Clean or rinse service tools and equipment
Dilute, apply, or activate deodorizer and sanitization products
Water usage will be limited to reasonable amounts. Tidy Tails is not responsible for pre-existing leaks, faulty spigots, damaged hose connections, frozen lines, or plumbing defects.
9. Property Conditions & Liability Exceptions
Tidy Tails is not responsible for pre-existing damage to gates, fences, locks, latches, or outdoor water fixtures. Customers are responsible for ensuring all access points and water sources are safe and functional.
10. Safety & Dog Liability
Dogs must be secured during service
Technicians will not enter yards with aggressive animals
Visits skipped due to dog safety issues are not refundable
Customers are fully responsible for any dog-related injuries, damages, or liability.
11. Scheduling
Service days are assigned based on routing efficiency. Preferred days may be requested but are not guaranteed. Missed services due to customer fault are not eligible for refunds or credits.
12. Billing Policy
12.1 Invoicing
12.2 Payment Due Dates
Payment will charged to customers credit card on file on the 4th of the month but due no later than the 5th
$10 late fee applies after the 5th
Accounts 10+ days past due may be suspended or terminated
12.3 New Customers
First month is prorated; all future billing follows the standard cycle.
12.4 Payment Authorization
By providing payment information, Customers authorize recurring charges until cancellation.
13. Cancellations & Refunds
Seven (7) days’ written notice required prior to next billing cycle
No refunds for partial months, skipped services due to customer fault, or services already rendered
Credits issued only for service failures within Tidy Tails’ control
14. Insurance & Indemnification
Tidy Tails maintains general liability insurance. Customers agree to indemnify and hold harmless Tidy Tails except in cases of gross negligence or willful misconduct.
15. Communication
Official communication will be sent via email, text, or phone. Customers are responsible for maintaining current contact information.
16. Changes to Terms
Tidy Tails may update these Terms with at least fifteen (15) days’ notice for material changes. Continued use of Services constitutes acceptance.
17. Governing Law
These Terms are governed by the laws of the State of Georgia.
18. Contact Information
Tidy Tails Waste Solutions, LLC
Email: info@tidytailswastesolutions.com
Phone: (404) 902-8439
